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Warranty Information

Your Pensonic appliance comes with a warranty against manufacturing faults which shall be valid for periods from the date of purchase, as follows:


Part

Motor

Compressor ≤ 599L

Compressor ≥ 600L

Heating Elements for Water Heater

Technical Service Fees
Others

Warranty Period

1 year

5 years

1 years

7 years

1 year

1 year

Note

  1. Only one free replacement within a Warranty Period for Motor, Compressor and Heating Element for Water Heater.
  2. Gas refill and labour charges for compressor are excluded in the warranty.
  3. Accessories, wear and tear parts, body works, breakable parts, filter, remote control, antenna are not under the warranty.

For effective after-sales service, kindly take note that:

  1. Warranty card to be replaced by online warranty. Register online entitle to enjoy extra 3 month of warranty.
  2. Warranty does not cover damages caused by accident, misuse, fair wear & tear, wrong voltage installation, acts of nature, or if tempered with, in any attempt to self-repair / through unauthorized agent.
  3. Appliance requiring service should be brought to any of the addresses shown on the Pensonic website platforms. On-site repairs are provided only for Washing Machine, Dryer, Refrigerator, Water Heater, Freezer, Built-in Hob, Cooker Hood and Built-in Oven.
  4. Reference number will be generated after submission successful created. Please present it while claim for warranty.
  5. Pensonic reserves the right to reduce the warranty period if the appliance is utilized for commercial or semi commercial purposes.