Home > > Return Policy

Home/Return Policy

What is the Pensonic Returns policy?

All items sold on Pensonic Malaysia are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page.

Coverage of return policy 14 business days
Money back guarentee Yes
Pensonic verified-service of sellers Yes

Depending on the applied Return policy, you may return your item to us within 7 or 14 business days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Can I return an item after the Pensonic Return Policy coverage days?

  • Your item cannot be returned 14 business days for items under Pensonic Satisfaction Guaranteed.
  • If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
  • You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.

Read more about Warranty information here.
Requirements for a valid return:


  • Proof of purchase (order number, tax invoice, etc.)
  • Bank details in Shipping Label
  • Include printed Shipping Label and Pensonic Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met (check out below)


For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

Reasons for return YOUR RETURN MUST BE :
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Delivery – Wrong Product ✓ ✓ Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only ✓ ✓ ✓
Quality – Damaged Product x x Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only ✓ x ✓
Quality – Defective x x ✓ ✓ ✓
Quality – Product Condition ✓ ✓ ✓ ✓ ✓
Delivery – Parts Missing ✓ x x ✓ ✓
Website – Incorrect Content ✓ ✓ ✓ ✓ ✓

NOTE:
In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
In the event that you have received damaged products, please contact within 48 hours to expedite the claim process



How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner GDex or Skynet or send to our nearest Customer Service Center



How long is the quality evaluation process?

Quality evaluation process may take up to 2 – 3 business days. While for Replacement request, process begins after we have completed evaluating your returned item.



Where to return?

Kindly have your returns shipped to our nearest Customer Service Center


© Copyright 2020 PENSONIC Berhad