What are the payment methods available?
We support the following payment options at Pensonic :
How can I know if my payment was successful or fail?
You will be notified via SMS and email within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.
Which credit cards are accepted for payment?
Pensonic accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
Why was I charged with wrong amount in my order?
The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected at your order summary prior making payment. You can also check if the product that you wish to buy carries any shipping surcharges by entering your postcode on the product page.
However, if your order was indeed charged with wrong amount (which rarely happens), please contact us. We will assist you immediately.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
Where can I request an official receipt?
Pensonic’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please contact us. We will assist you right away.